bj77's Privacy Policy

Various types of information are collected when you register and use services on bj77. This information comes through two main ways — information you provide directly and information collected automatically through technical means.

1.1 Information You Provide Directly

When creating an account, making a deposit, withdrawing, or contacting customer support, you may provide the following information:

• Full name and date of birth (for age verification — we only serve users aged 21 or above)
• Mobile number and email address
• Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
• National ID card or passport number (where identity verification is required)
• Transaction history and information related to gaming activity

1.2 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Browser type, operating system and language settings
• Logs of your activity on the website (how long you spent on a page, which pages you visited)
• Information collected through cookies and similar tracking technologies
• Referral source and session information

bj77 uses your information only for specific and lawful purposes. Each purpose is clearly stated below:

2.1 Account Management and Service Delivery

Your information is used to complete your registration, verify your account, and provide you with login, deposit and withdrawal services. This information is also essential for fulfilling the contractual obligations described in our Terms and Conditions.

2.2 Financial Transaction Processing

Your payment information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer. This information also helps maintain fraud prevention and anti-money laundering measures.

2.3 Customer Support

When you contact us for support via live chat or email, relevant account information is accessed to resolve your issue quickly. Our support team is available in Bengali and English seven days a week, twenty-four hours a day.

2.4 Security and Fraud Prevention

Technical information is analysed to detect unauthorised account access, unusual transactions and suspicious activity. This is part of ensuring the safety of your account and funds.

2.5 Marketing and Communications

With your consent, relevant offers, bonus updates or important service notifications may be sent to you. You can opt out of such communications at any time.

bj77 does not sell your personal information to any third party. However, limited information may be shared in certain specific situations necessary for operating the service:

3.1 Payment Processing Providers

Transaction-related information is exchanged with mobile banking services such as bKash, Nagad, Rocket and Upay to process deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use this information for any other purpose.

3.2 Technology and Service Providers

We work with certain technology companies for server management, cybersecurity, game software supply and customer support services. Only the minimum information necessary for them to fulfil their responsibilities is shared with these partners.

3.3 Legal Obligations

bj77 is obliged to provide necessary information in response to applicable laws in Bangladesh, court orders or legitimate requests from government authorities. In such situations, only the minimum required information is provided.

bj77 uses cookies to improve the user experience and ensure the functionality of its services. The different types of cookies are explained below:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to keep your session active, maintain your login state and manage secure transactions. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used for your preferred language, theme settings and personalised service. They make your browsing experience easier and more convenient.

4.3 Analytical Cookies

Analytical cookies are used to understand which parts of the website are used most and where users encounter difficulties. This information is collected in completely anonymous form.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

bj77 has implemented industry-standard technical and organisational measures to protect your personal and financial information.

5.1 Encryption and Secure Connections

All our data is encrypted and transferred using SSL (Secure Socket Layer) technology. Financial information is stored with AES-256 grade encryption, which is currently one of the most reliable protection methods available.

5.2 Access Controls

Only authorised staff can access your information, and they are bound by confidentiality agreements. A log is kept of every access and is regularly audited.

5.3 Server Security

Our servers are housed in secure data centres with 24/7 monitoring and active firewall protection. Regular security testing and vulnerability assessments are conducted.

5.4 Password Protection

Your password is never stored directly — it is stored only as a one-way hash. This means our support team can never see your password and will never ask for it.

bj77 retains your information for a limited period. Both service requirements and applicable legal obligations are considered when determining this period.

• Active account data: for as long as the account remains active
• Closed account data: up to five years after account closure (as required by law)
• Transaction records: up to seven years (in accordance with financial regulations)
• Technical logs and session data: up to ninety days
• Marketing opt-out records: indefinitely (to prevent unwanted contact in the future)

After the specified period, data is securely deleted or processed in a way that no individual can be identified from it.

As a bj77 user, you have clear rights over your own information. We respect these rights and are committed to making them easy to exercise.

7.1 Right to Access

You can request details of the information we hold about you at any time. This request can be made through customer support and we will respond within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you have the right to request that it be corrected. Many details can be updated directly from account settings; for anything else, contact the support team.

7.3 Right to Request Deletion

After closing your account, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations — in such cases you will be informed in detail.

7.4 Right to Opt Out of Marketing

You can stop promotional communications at any time by using the unsubscribe link at the end of any marketing message or by notifying the support team. There is no option to opt out of important responsible gaming messages, as these are for your protection.

bj77 is committed to ensuring responsible gaming — protecting user information is an essential part of this framework.

All bj77 services are strictly for persons aged 21 or above. We do not knowingly collect any information from minors.

Age verification during registration is mandatory. If a user is found to be under 21, their account will be closed immediately and all associated information will be deleted.

If you are aware of a minor using our services, please notify customer support — we will act promptly.

bj77 may revise this privacy policy from time to time. This policy may be updated when new features are added to the service, when legal requirements change, or when security measures are improved.

9.1 Notice of Changes

For significant changes, a clear notice will be provided via the registered email address or on the website. For minor changes, the "Last Updated" date on this page will be updated.

9.2 Continued Use Means Consent

Continuing to use bj77 after changes have been made will be taken to mean you agree to the updated policy. If you do not agree with the changes, you have the right to stop using the service and request account closure.

You can learn more about bj77's services and scope on our About Us page.

If you have any questions, concerns or complaints about this privacy policy, please contact our customer support team. We are ready to respond to your questions in Bengali and English, seven days a week, twenty-four hours a day.

Answers to common privacy questions may be found on our FAQ page.